What Our Customers Say
What our customers say about us is true testament to the impact we have on lives every day. We love the applause and take on board all feedback to continually improve.
- "Laura has just sold our house. We definitely noticed a difference when Laura took over as our new agent, as to the effort and thought that she was putting into the advertising, to ensure that she was targeting the right buyers. Within less than a month from Laura taking over, we had accepted an offer on our property. The whole process went smoothly and Laura was great at keeping us updated with everything. Definitely recommend."
- "I wanted to let you know I see a major improvement in the team and workings under Zirkea's leadership. Maintenance is being dealt with quickly and very efficiently, communication is excellent and leases are signed well in advance. Hayley is doing just brilliantly. Thank you so much and well done to the entire team."
- "I had first put my home on the market with a different agent and ended up being very unhappy with the service I acquired. Kyna contacted me and after discussing my situation and issue, I changed agents and went with her. It was the best decision I made when it came to selling my property. Kyna was so professional and helpful throughout the entire process from start to finish. Kyna has extensive knowledge of the market in Madora Bay and I was thoroughly impressed by my experience."
- "Brian was quite simply outstanding in every aspect of the transaction - from the very first appointment through until settlement. I viewed the property a few times and due to my work commitments, I had to change the viewing time and nothing at any point was too much trouble for Brian. I only wish every purchase was as smooth as this one. If Brian ever wanted a change in career into selling luxury motor vehicles, I would offer him at position at our Mercedes-Benz dealership in a heartbeat. He's very smartly presented, comes across extremely well and is helpful to no end. He really is a throwback to an old fashioned gentlemen. Brian was an absolute pleasure to deal with....and being in the retail sector myself, I know for a fact I can be very demanding in terms of customer service. I would honestly rate Brian at 100 out of 100 purely because my experience really was that good."
- "In addition to his professional approach, Brian McCutcheon was personable, prompt and friendly - with a sense of humour to boot. He followed up on matters needing attention and kept me informed of progress and overall he sold the property in good time. Being in a different state and therefore timezone, could have made the communications lines tricky but Brian was able to accommodate the time differences with no problem."
- "The Agency LJ Hooker is a well known name and been around for years. I was very happy to sell the block in the current market. It was good doing business with Brian McCutcheon and I would contact him again for any future work. He would routinely contact me with updates and important information about the block. When first speaking to Brian it quickly became obvious that he had a wealth of knowledge and experience in the area and I felt he was my best chance in being able to sell the block in a very difficult market. I was very happy with Brian and LJ Hooker and would recommend the team to my family and friends."
- "Brian was a very professional and understanding person, he was very dedicated to obtaining favourable results in approaching prospective buyers, and given the stakes were against us based on the restrictions of the block from the local council, he excelled in finding the solutions and performance in helping overcome the issues to sell the lot."
- "Brian is an asset to your organisation. I had dealt with 2 other agents prior to Brian and was very disappointed. We had all but lost my faith in finding anyone until we found Brian and are so thankful we did. His services were outstanding. He kept us informed through the whole process and delivered a sale in a short period of time with an excellent result. Brian will be highly recommended to family and friends."
- "A HUGE thank you to Brian McCutcheon. Three weeks after listing our property with Brian, it was sold. We didn’t even get to the Auction. We are very impressed with the professionalism and efficiency shown and particularly wish to thank Brian for his courteous and friendly service. At all times we felt like Brian was working for us. He made himself available to us at all times and nothing was too much trouble.If you are a little dubious about which agent to use in Mandurah, then I highly recommend Brian McCutcheon to you. You won’t regret it, because Brian is not your typical agent. Brian is so enthusiastic about his work and his clients, that we never doubted he would be able to achieve the best possible result for us. Two years previously we used another agent in Mandurah for the same property but with no result. Brian took over, gave us his professional advice and we took it, and he was right. We are incredibly grateful to Brian for getting us this positive result we hoped for."
- "Brian, at all times was professional and a delight to work with during the sale of my house. He always kept me informed. I particularly liked his persistence and his positive attitude without being pushy. I have no hesitation in recommending Brian McCutcheon to others and have already done so."
- "Brian always made us feel he was trying his best to achieve the best price and working in our best interest. We always received feedback promptly the same day after home opens. His professional and personal approach was superb and thoroughly appreciated. We would like to thank Brian for making the sale of our home an enjoyable process."
- "Brian, we would like to thank you for your continued attention, great work and effort put into the sale of our property. Your advice constant communication over the weekends of homes opens has been appreciated and finally led to a pleasing sale."
- "Kyna has been the most amazing agent ever! Her dedication to get our house over the line was exceptional. Kyna went above and beyond to ensure we were kept up to date, and throughout the process was always very thoughtful and professional. If you're thinking of selling, I wouldn't look anywhere else. Could not be happier with her customer service. Thank you so much."
- "I am pleased to be able to provide a review of Kyna's performance in managing the sale of a property in Greenfields. Firstly, Kyna assumed the carriage of the sale from a colleague in a seamless and professional manner. She communicated with me regularly, via various mediums, in order to keep me appraised of the progress of the advertising, inspection, and sale of the property. She was an absolute pleasure to deal with and I thoroughly recommend her to any prospective clients."
- "I just have to say how happy and honoured we were to be able to work with Kyna Vandenbeld from LJ Hooker Mandurah to buy our new home. Kyna was so patient with us and so informative through the whole process and not to mention quick. We were never left hanging or wondering what was happening as she was keeping us updated the whole time, albeit only 2 days as she was simply amazing at negotiating with our offer. Kyna THANK YOU, you made us feel so at ease with buying our home and for me personally as this was my first home I have ever bought, I didn't feel any stress at all and I was so nervous at the thought of buying a new house, never again will I be with you around. Take care and all the best with your career, you will excel, I have no doubt."
- "Cristy Stephenson was very professional and reliable in our initial dealings with LJ Hooker which gave us the confidence to continue with LJ Hooker Mandurah. It has been a pleasure to work with Cristy after previous terrible experiences with other agencies, it has meant a great deal to us. Cristy gave us excellent reviews of prospective tenants which enabled us to make informed appraisals."
- "Cristy and the team at LJ Hooker have been excellent and my unit was let quickly to a good quality tenant. Cristy has been exceptional. She has been so professional and accessible for any questions I have had. Nothing was too much trouble. I was so impressed I have bought another unit and have given this management to Cristy to look after as well. Also, her support team are brilliant from reception to Charlie who helped with the home opens. Thanks so much for providing such excellent professional service. I thoroughly recommend Cristy to anyone wanting excellent property management assistance."